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eAlerts

Sign up for eAlerts to notify you via email or text anytime something important occurs with your account!

For example, be alerted when your direct deposit hits your account or when your balance falls below $100. To view and setup the details of your eAlerts, just log into Digital Banking and click 'eAlerts' listed under the Services section.

Purchase Alerts by Visa

Purchase Alerts from CMCU powered by Visa help you reduce fraud and monitor your spending anytime, anywhere. With near real-time alerts, you can receive updates on your Visa card activity through text messages and email. This allows you to act quickly to reduce fraud and monitor your account – wherever you are. The unique service is available free for CMCU Visa cardholders! To sign up for Purchase Alerts from CMCU, simply click on “Check Eligibility” within the Visa Purchase Alerts page.

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*Actual time to receive Alert dependent on wireless service and coverage within area. Alerts service may not be available in all areas. Gasoline alerts may not include purchase amount. Account activity qualifying for Alert service may vary by issuer. Additional restrictions apply.

eAlert

 

 

eAlert Frequently Asked Questions

What are the Default eAlert Settings?

Email Addresses, Cellular Phone Addresses, Notification Times, Detail Level, and Nickname can all be assigned default values by defining your account's Default eAlert Settings. These default values will be pre-filled each time you add a new eAlert to your account, making the process even quicker and easier. You can overwrite these defaults on any eAlert at the time of addition if you would like.
Any changes you make on the Default eAlert Settings will not be automatically applied to pre-defined eAlerts already on your account. However, if you would like the settings to apply to your existing eAlerts, check the “Please overwrite all my existing eAlerts with these Defaults” checkbox when editing your Default settings.

How can I stop receiving eAlerts?

Click the "Delete" image next to the eAlert you would like to stop receiving. This will remove this eAlert from your account. To stop receiving all eAlerts you can simply delete all eAlerts that you are set up on your account.

Can an eAlert be sent to my cellular phone?

Yes. You must know the email address of your cellular phone and the standard text messaging charges from your service provider will apply. Due to message length, you may receive an abbreviated version of a "Moderate" or "Specific" detail level eAlert when it is being sent to a cellular phone.
The email address is made up of the cellular phone's [10-digit phone number]@[service provider's gateway]. Some examples are listed below. You can check with your service provider if it is not listed.

  • Alltel: [10-digit phone number]@message.alltel.com
  • AT&T/Cingular: [10-digit phone number]@txt.att.net
  • Bell Atlantic: [10-digit phone number]@message.bam.com
  • Bell South: [10-digit phone number]@sms.bellsouth.com
  • Boost: [10-digit phone number]@myboostmobile.com
  • Cellular One: [10-digit phone number]@mobile.celloneusa.com
  • Cingular: [10-digit phone number]@mobile.mycingular.com
  • Comcast: [10-digit phone number]@comcastpcs.textmsg.com
  • Consumer Cellular: [10-digit phone number]@mms.att.net
  • Cricket: [10-digit phone number]@mms.mycricket.com
  • Duet: [10-digit phone number]@mymobiletxt.com
  • Metro PCS: [10-digit phone number]@mymetropcs.com
  • Midwest Wireless: [10-digit phone number]@clearlydigital.com
  • Nextel: [10-digit phone number]@messaging.nextel.com
  • Qwest: [10-digit phone number]@qwestmp.com
  • Sprint: [10-digit phone number]@messaging.sprintpcs.com
  • Straight Talk: [10-digit phone number]@vtext.com
  • T-Mobile: [10-digit phone number]@tmomail.net
  • US Cellular: [10-digit phone number]@email.uscc.net
  • Verizon: [10-digit phone number]@vtext.com
  • Vodafone: [10-digit phone number]@vodafone.net
  • Virgin: [10-digit phone number]@vmobl.com

When will I receive an eAlert?

On most eAlert setup screens there are two fields called "Send eAlerts From" and "Send eAlerts Until". Enter the time range you would like your eAlerts to be sent. If an eAlert is triggered outside of your chosen time range, your eAlert will be sent the following day. The exception to this is the Daily Balance eAlert. For this eAlert type you need to choose a "Notify Me At" time to be notified once a day. If you would like to receive all of your eAlerts at a specific time every day, simply set "Send eAlerts From" and "Send eAlerts Until" to the same time, making sure to choose a time during normal business hours.

How soon after I set up an eAlert will I begin receiving them?

Immediately. eAlerts are processed and sent in real time. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.

Can I see my past eAlerts?

Yes, all eAlerts sent for the last 90 days are kept. You can view them by using the "eAlerts Sent" section at the bottom of the Setup screen. Enter a date range in the "From" and "To" boxes, select an eAlert type, then click "Show" to see your past eAlerts.

How many eAlerts am I allowed to sign up for?

There is no limit to the number of eAlerts you can sign up for. You can sign up for multiple types of eAlerts as well as sign up multiple times for each type of eAlert.
For example, you can set up a low balance eAlert to be notified anytime your checking account balance drops below $200.00. You can then sign up for another low balance eAlert and have it notify you anytime your account balance drops below $50.00.

Are all eAlert types available to all people?

No. The types that are available to you depend on two things, the first being the types of products you have. For example, if you have no loans then the Loan Payment Due eAlert will not be offered to you. Second, the process that triggers some eAlerts will not always work correctly for everyone. If there are any that will not be sent properly 100% of the time then it will be disabled.

What are the different eAlert types that I can sign up for?

  • Low Balance: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. A minimum balance amount will be entered at the time of set up. You will be notified when a transaction causes the selected share balance to fall below that amount. There are three options to choose from:
    • Subtype 1 – Notify me only the first time.
    • Subtype 2 – Notify me for each withdrawal.
    • Subtype 3 – Notify me for any transaction.
  • Low Available Balance: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account.
    A minimum available balance amount will be entered at the time of set up. You will be notified when a transaction causes the selected share's available balance to fall below that amount.
    There are three options to choose from:
    • Subtype 1 – Notify me only the first time.
    • Subtype 2 – Notify me for each withdrawal.
    • Subtype 3 – Notify me for any transaction.
  • Daily Balance: This eAlert works at the share level and can be set to monitor one individual share, all draft/checking shares, all savings shares, or all shares on the account. You will be notified of the appropriate balance(s) once daily at a time you specify.
  • Non-Sufficient Funds (NSF): This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified each time an NSF fee is assessed to the selected share(s).
  • Courtesy Pay (CP) eAlert: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified each time a Courtesy Pay fee is assessed on the selected share(s).
  • Overdraw Transfer (ODT): This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified each time an Overdraw Transfer occurs on the selected share(s).
  • Insufficient Funds (combines NSF, CP, and ODT): This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. This mimics a situation in which each of the NSF, Courtesy Pay, and Overdraw Transfer eAlerts have been created on the account. When this type is chosen, all three will be checked for and sent individually according to their descriptions above so instead of individually setting up each of the NSF, Courtesy Pay, and Overdraw Transfer eAlerts you can set up one Insufficient Funds eAlert.
  • Direct Deposit Received: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified of each Direct Deposit made to the selected share(s).
  • Automatic Withdrawal: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified whenever an Automatic Withdrawal posts to the selected share(s).
  • Pending ACH Transaction: This eAlert works at the account level. You will be notified whenever a new ACH Transaction (Automatic Withdrawal or Direct Deposit) is placed on your account as pending. Note that not all ACH transactions will be put in pending status prior to being posted. A transaction can be posted without ever triggering a Pending ACH Transaction eAlert. Transactions with an amount of $0.00 (pre-note authorization transactions) will be ignored for the purposes of this eAlert.
  • Large Withdrawal: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. A minimum withdrawal amount will be entered at the time of set up. You will be notified each time any withdrawal which equals or exceeds that amount is completed on the share(s).
  • Draft Withdrawal: This eAlert works at the share level and can be set to monitor either one individual draft share, or all draft shares on the account. You will be notified each time a draft withdrawal is completed on the share(s).
  • Share Transfer: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified each time a transfer transaction is completed on the share(s).
  • Specific Check # Cleared: This eAlert works at the share level and must be set to monitor one individual draft share. A check number must be entered at the time of set up and you will then be notified when it clears. This is a one time only eAlert and will be deleted from the active list once it is sent.
  • Dividend Rate Change: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified whenever the dividend rate is changed on the selected share(s).
  • Maturing Certificate: This eAlert works at the share level and must be set to monitor one individual Certificate share. You will select how many days in advance you want to be alerted to a Certificate maturing and will receive notification accordingly.
  • Interest Rate Change: This eAlert works at the loan level and can be set to monitor either one individual loan, or all loans on the account. You will be notified whenever the interest rate is changed on the selected loan(s).
  • Loan Payment Due: This eAlert works at the loan level and must be set to monitor one individual loan. You will select how many days in advance you want to be alerted to a loan payment being due and will receive notification accordingly.
  • Loan Payment Made: This eAlert works at the loan level and can be set to monitor either one individual loan, or all loans on the account. You will receive an eAlert each time a payment is made on the loan(s).
  • Loan Payment Change: This eAlert works at the loan level and can be set to monitor either one individual loan, or all loans on the account. You will receive an eAlert whenever the payment amount on the loan is changed.
  • Loan Past Due: This eAlert works at the loan level and must be set to monitor one individual loan. You will receive an eAlert if your loan's due date passes without a payment being made. You may receive this eAlert again if a payment is not made in a timely manner.
  • Mortgage Payment Due: This eAlert works at the account level. You will select how many days in advance you want to be alerted to a mortgage payment being due and will receive notification accordingly. Note that if your mortgage is treated as a Loan you can use the Loan Payment Due eAlert instead.
  • Large Debit Card or ATM Transaction: This eAlert works at the share level and must be set to monitor either one individual share, or all shares on the account. A minimum purchase amount will be entered at the time of set up. You will be notified each time a transaction is completed (Credit/Debit Card, POS, or ATM) using that card which equals or exceeds that amount.
  • Large Credit Card Purchase: This eAlert works at the card level and can be set to monitor either one individual Credit Card, or all Credit Cards on the account. A minimum purchase amount will be entered at the time of set up. You will be notified each time the credit card is used to make a purchase which equals or exceeds that amount.
  • Low Available Credit (Credit Card): This eAlert works at the card level and can be set to monitor either one individual Credit Card, or all Credit Cards on the account. A minimum available credit amount will be entered at the time of set up. You will be notified when a transaction causes the available credit to fall below that amount.
    There are three options to choose from:
    • Subtype 1 – Notify me only the first time.
    • Subtype 2 – Notify me for each advance.
    • Subtype 3 – Notify me for any transaction.
  • Line of Credit Advance: This eAlert works at the loan level and can be set to monitor either one individual Line of Credit loan, or all Line of Credit loans on the account. You will receive an eAlert each time an advance is taken against the loan(s).
  • Low Available Line of Credit (Loan): This eAlert works at the loan level and can be set to monitor either one individual Line of Credit loan, or all Line of Credit loans on the account. A minimum available credit amount will be entered at the time of set up. You will be notified when a transaction causes the available credit to fall below that amount.
    There are three options to choose from:
    • Subtype 1 – Notify me only the first time.
    • Subtype 2 – Notify me for each advance.
    • Subtype 3 – Notify me for any transaction.
  • Online Banking Access: This eAlert works on the account level. You will be notified any time your account is accessed via Online Banking.
  • Online Banking Share Transaction: This eAlert works at the share level and can be set to monitor either one individual share, or all shares on the account. You will be notified of transactions conducted via Online Banking.
    There are three options to choose from:
    • Subtype 1 – Notify me for any deposit via Online Banking.
    • Subtype 2 – Notify me for any withdrawal via Online Banking.
    • Subtype 3 – Notify me for any transaction via Online Banking.
  • Mailing Address Change: This eAlert works at the account level. You will be notified any time a change is made to the Street, City, State, Zip Code, or Extra Address fields on your account.
  • E-mail Address Change: This eAlert works at the account level. You will be notified any time a change is made to either the E-mail Address or Alternate E-mail Address fields on your account.
  • Regulation D Transaction: This eAlert works at the account level and monitors each share independently. Regulation D is a government regulation which, among other things, differentiates between transaction shares and non-transaction shares. Regulation D places monthly limitations on non-transaction shares, such as savings and money market shares. Transaction shares, such as checking or draft shares, are not subject to Regulation D limitations.
    This eAlert will be sent each time a transaction that qualifies under Regulation D is performed on a non-transaction share. If you choose the "Specific" detail level the eAlert will also inform you of how many such transactions have been performed thus far during the current month. Contact the Credit Union for more details and limitations on Regulation D transactions.
  • Scheduled Transfer: This eAlert works at the account level. You will be notified each time a scheduled transfer completes successfully on your account.
  • Scheduled Transfer Failed: This eAlert works at the account level. You will be notified each time a scheduled transfer fails to complete on your account.
 
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